Getting Started
First time users
Confirmation message
Combining items in a trade
General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking
Payments and Pricing
Typographical errors
Check Delivery
Missing checks
Trade-in Products
Trade-in
Determining Product Condition
Customer Service and Support
Via Email
Submitting Feedback
Canceling a Trade
GETTING STARTED
First time users
The Xerox Trade-In Program unlocks value from your pre-owned technology products(s),
making your new Xerox purchase even more affordable. The purchase of a new
Xerox laser or multifunction printer is required to participate in this program.
The new Xerox Trade-In Program solution offers you:
Convenience: fast and easy one stop solution to get cash for your
pre-owned trade-in product to apply to the purchase of a new Xerox laser or multifunction
printer.
Return on your investment: reduces the cost of a new Xerox
laser or multifunction printer by helping you realize the value from your pre-owned
equipment.
It's easy! Follow these simple steps:
Step 1 - Register or select "Trade-In" to receive your
free trade-in quote.
Step 2 - Describe your pre-owned product(s): manufacturer, model,
and quantity.
Step 3 - Receive an instant quote value for your pre-owned product(s).
Step 4 - Fax or mail your Confirmation Email and your proof of
purchase receipt for your new Xerox laser or multifunction printer.
Step 5 - Ship your pre-owned product(s) using the prepaid shipping
label/placard provided.
Step 6 - Your redemption check will be issued approximately 45
days after the receipt and inspection of your traded product along with the receipt and validation of your proof of purchase, whichever is later. Please note: if you are participating in a featured special trade-in promotion, please refer to the promotion-specific Terms and Conditions for payment timelines.
Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion.
We recommend that you keep a copy for your records. This message will contain
instructions on the next steps to complete your transaction.
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Combining items in a trade
The Xerox Trade-In Program does not require a one for one purchase to trade ratio.
You may trade in multiple product(s), but you must purchase at least one new Xerox
laser or multifunction printer.
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GENERAL SERVICES
Shipping
Shipping Methods
It is important to use our shipping label or shipping placard, as it will
be used to expedite tracking, identification and processing.
Within one business day of completing your trade, an email with the subject line
"Xerox Trade-In Program shipping instructions" will be emailed to the address you
provided while registering. This email will provide the steps for retrieving your
shipping label or shipping placard, and contain embedded links. Simply click on
the link and your prepaid, pre-addressed shipping label or shipping placard will
appear. A Microsoft window will direct you on how to print out your label or placard.
Print two copies, and attach one to the shipment of your trade-in product and retain
the second copy for tracking purposes.
If you are shipping multiple items please package each item individually and use
the appropriate label/placard for each item. It is important to use the correct
shipping label/placard for each individual item, as the label/placard is used to
expedite tracking, identification and increase the speed of processing.
For US customers call FedEx Ground toll-free at 1-888-777-6040 to schedule your pickup.
For Canadian customers call FedEx Ground toll-free at 1-800-474-9584 to schedule your pickup. Please inform the representative that you have a Red PRP Label and the shipper number is 5392874.
You have 30 days from the day you completed your on-line trade to return the product. Please note: if you are participating in a featured special trade-in promotion, please refer to the promotion-specific Terms and Conditions for required shipment timelines.
If you experience technical difficulty in printing these labels/placards or you
lose your shipping instructions email, please contact customer service at
xeroxcustomerservice@marketvelocity.com.
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Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply refer to
your shipping instructions email and click on the link to print out another label
or placard. If you are experiencing difficulty printing your label contact
customer service at xeroxcustomerservice@marketvelocity.com
with the following information for a replacement.
Name
Address
E-mail Address
Quote Number (from Confirmation email)
If more than 14 days has passed since you confirmed your trade, Xerox reserves the
right to re-price your transaction quote.
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Packing guidelines
Please follow these guidelines when shipping your traded product:
You are responsible for packing your current product so it arrives in
an undamaged condition and all product(s) must be in the condition
stated by you in this transaction.
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For computers, be sure to include your operating system software on CD or diskette,
the Certificate of Authenticity, end-user license agreement, and manuals. If your
system shipped with a restore CD, each of the above items will be on the restore
CD, and not packaged separately. If you have a Microsoft operating system, please
erase the operating system software from your device.
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For printers, be sure to remove printing consumables such as toner or ink cartridges
and place them in a sealed plastic bag or wrapping. Pack these items with the printer.
For inkjet printers be sure to pack printer upright and mark on the outside of package
"THIS SIDE UP". For Plotters, freight carrier will pick up as is, do not box.
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For all devices, please include any documentation and accessories that originally
shipped with your product, these items could include but are not limited to: warranty
cards, keyboard, mouse, connection cables, USB/Serial cable, AC adapter, battery,
paper trays, etc. Failure to include these items may impact the value of your trade.
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Package the item(s) in a sturdy cardboard box designed specifically for shipping.
To prevent theft during shipping, pack item(s) in a sturdy non-descriptive box using
cushioning materials to keep the product secure during shipping. If "peanuts" or
small form packing material is used, equipment must be bagged or shrink wrapped
first to ensure no packing materials get inside the equipment. Please ensure that
all products are packaged SECURELY in box without room to move. Newsprint is not
sufficient cushioning material.
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Remove or cross out any old shipping labels, including the original shipping barcode.
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Tape all edges on the sides, top, and bottom to make sure there are no rough edges
that could be snagged by automated mail processing equipment. We do not recommend
using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be
used.
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For US customers call FedEx Ground toll-free at 1-888-777-6040 to schedule your pickup.
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For Canadian customers call FedEx Ground toll-free at 1-800-474-9584 to schedule your pickup. Please inform the representative that you have a Red PRP Label and the shipper number is 5392874.
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Tracking
You can find real time status of any package shipped via Federal Express
by going to www.fedex.com and entering
the tracking number provided on your shipping label.
Payments and Pricing
Typographical errors
In the event that a product is listed at an incorrect value due to a typographical
error or miscalculation by the database, Xerox Trade-In Program shall have the right
to refuse or cancel the transaction within seven calendar days after the date of
the actual trade (see Terms and Conditions).
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Check delivery
All checks are mailed via the U.S. Postal Service to the address designated in your
transaction. Market Velocity, Inc. will issue your check approximately 45 days after
receipt and inspection of your traded product and validation of your proof of purchase,
whichever is later. Please note: if you are participating in a featured special trade-in promotion, please refer to the promotion-specific Terms and Conditions for payment timelines.
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Missing checks
If you do not receive your redemption check within the check delivery period listed
above, please send an email message to
xeroxcustomerservice@marketvelocity.com so that we can research the issue
for you.
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TRADE-IN PRODUCTS
Trade-In Products
All products we receive for trade-in are refurbished and resold.
Determining Product Condition
How do I determine the condition of my product?
Is the product in excellent working condition and needs no refurbishment?
Has regular maintenance has been performed on the product in accordance with manufacturer
recommendations? Is the body of the product clean (i.e., no smudges, ink marks,
dents, stickers, or scratches)?
If so, choose Excellent.
Is the product free from technical problems? (i.e., it does not make noise or run
slowly, is not missing pieces, does not have excessively worn parts, etc.) Does
the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents,
stickers, or scratches).
If so, choose Good.
The product has no major technical problems; it turns on and is in working condition
but has cosmetic defects.
If so, choose Poor.
Product conditions for Printing Devices:
The printer is in excellent working condition and needs no refurbishment. The printer
has been maintained within manufacturer's suggested schedules, feeds paper properly,
and has excellent print quality. The case of the printer and trays are clean (i.e.,
no smudges, ink marks, dents, stickers, or scratches) and are intact (i.e., no cracks,
broken or missing pieces).
If so, choose Excellent.
The printer is in good working condition and needs only minor parts (rollers or
separation pads) for refurbishment. The printer has been maintained within manufacturer's
suggested schedules. The printer has no technical problems (i.e., paper feeds properly
from primary trays and does not jam, has no unusual noises, has excellent print
quality, and has properly functioning control panel). The case and trays of the
printer have only minor blemishes (i.e., smudges, ink marks, dents, stickers, or
scratches). The case of the printer and trays are intact (i.e., no cracks, broken
or missing pieces).
If so, choose Good.
The printer has no major technical problems. The printer powers on, is in working
condition, and can produce a test page. The printer has minor cosmetic defects and
may have one or two cracked, broken or missing pieces that do not affect performance.
If so, choose Poor.
The printer has major technical problems (will not produce a test page, and/or will
not power on, and/or will not feed paper through machine, and/or has a malfunctioning
control panel). The case of the printer has large cracks, is missing most of the
original trays, and/or has broken or missing pieces).
If so, not eligible for trade-in. Please note: if you are participating in a featured special trade-in promotion, please refer to the promotion-specific Terms and Conditions for product condition requirements.
CUSTOMER SERVICE and SUPPORT
Via Email
xeroxcustomerservice@marketvelocity.com
Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about
Xerox Trade-In Program by clicking
xeroxcustomerservice@marketvelocity.com
Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your
name and quote number to xeroxcustomerservice@marketvelocity.com
requesting that your trade be canceled. Market Velocity, Inc. will send you
an email confirming the cancellation. You may be asked, but not required, to provide
a reason as to why you opted to cancel the trade.
Reminder Emails
During the trade process you will receive a series of reminder emails.
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